Reservations and front-desk operations

Follow the guest journey

Search availability, choose the correct room and rate, capture guest details, record payment terms and confirm important requests. Use the reservation timeline so every team can understand material changes.

Prepare arrivals

Review room assignment, deposit, identity requirements, preferences and unresolved requests before the guest arrives. Coordinate room readiness with housekeeping using live status rather than private messages.

Close the stay cleanly

Review the folio, post final charges, record the actual payment method, issue the receipt and complete checkout. Investigate unresolved balances before closing the operating day.