Create a complete reservation
Search availability for the stay dates, select the correct room type and rate, then record guest contact details, occupancy, source, payment terms, and special requests.
Use the reservation timeline
Record meaningful changes and notes so another team member can understand what happened without relying on private messages. Confirm material amendments with the guest.
Prepare arrivals
- Review deposits and outstanding requirements.
- Assign rooms according to availability and preferences.
- Flag important requests for the relevant department.
- Check for duplicates before creating a new guest profile.
Handle cancellations consistently
Apply the correct cancellation policy, record the reason, process any refund or charge according to your controls, and return inventory to sale when appropriate.