Keep charges attached to the right folio
Review the guest, reservation, date, quantity, tax, and service details before posting a charge. Use corrections or reversals rather than deleting financial history.
Record payments with care
Select the actual payment method, enter the provider reference when available, and issue a receipt. Never place full card details in notes or free-text fields.
Reconcile daily
- Compare system payment totals with cash, bank, and payment-provider records.
- Investigate voids, refunds, transfers, and unsettled balances.
- Confirm taxes, discounts, and complimentary items were authorised.
- Document and assign every unresolved variance.
Protect financial access
Limit refunds, exports, rate overrides, and period-close actions to authorised roles. Review audit history when investigating a discrepancy.